Receptionist / Customer Assistant

Do you value a high-quality working environment and great colleagues? Do you enjoy working as part of a team, yet you are able to complete tasks with minimal supervision? Are you energetic and spontaneous, and you enjoy helping other people? If you answered ’Yes’ to these questions, then we have a great job for you!

We are recruiting Receptionist / Customer Assistant to our busy hotel, which is 8km from the popular ski resort Ruka, near Kuusamo. Magical Pond is a nature igloo village which is surrounded by stunning nature and beautiful pond. This is a truly magical and relaxing place. We have 20 igloos, and there is also the main Reception building (which also has the Bar, the Lounge, and of course, the sauna) and the Hut Restaurant Kataja. The Receptionist / Customer Assistant would mainly work in the Reception building, and some of the tasks include checking the guests in and out, answering the phones and emails, preparing and serving the breakfast (and lunch when applicable), serving drinks from the Bar, and dealing with the Sauna bookings and making sure it’s ready for the guests. The shifts are either morning or evening shifts, and they usually start at 7am (the earliest) and end at 11pm (the latest). The times may vary due to the number of bookings.

Expectations:

• Fluent in written and spoken Finnish and English. Additional language skills are seen as a great bonus.
• Positive, open, and cheery attitude.
• Flexibility.
• Previous customer services experience.
• Good problem-solving skills.
• Willingness to develop your own customer service skills.
• At least 18 years of age.

Desirable:

• Previous work experience in tourism.
• Knowledge and use of the Hotellinx-Cloud – system.
• Knowledge and use of the Microsoft Office.
• Valid Alcohol and Hygiene ’passports’.

We will offer you:

• Interesting and varied work.
• Pleasant and supportive working environment.
• Workplace which is within the stunning nature.
• Ruka-card (requires you to pass the online test).
• Opportunity to earn TOP-salary as an entrepreneurship (‘kevytyrittäjyys’). This doesn’t require you to open an actual company. And we will guide you in starting this entrepreneurship.
• Guidance and supervision to the work itself.
• Fantastic benefits, such as an opportunity to stay in an igloo.

The contract would start on the 1st of December 2023 and end on the 31st of March 2024. You will work on average 37.5 hrs per week, but during the busier times, such as Christmas and New Year, the working hours might increase. Your hourly rate is 12,82 €/h and as an entrepreneurship your hourly rate is 23,10 €/h (incl. 24% VAT). On top of the hourly rate, the entrepreneurship earns evening- and Sunday bonuses, and those on TES contract will earn additional bonuses as recommended by TES.

If you are interested in working at Magical Pond, please send your CV with the Cover Letter to anastasia@magicalpond.com . And please do not hesitate to contact us if you have any further questions about the role.

Restaurant Worker / Waiter

Do you value a high-quality working environment and great colleagues? Do you enjoy working as part of a team, yet you are able to complete tasks with minimal supervision? Are you energetic and spontaneous, and you enjoy helping other people? If you answered ’Yes’ to these questions, then we have a great job for you!

We are recruiting Restaurant Worker / Waiter for our Hut Restaurant Kataja which is within Magical Pond nature igloo village. This luxurious igloo village is located 8km from the famous ski resort Ruka, near Kuusamo. We have 20 igloos, and alongside the restaurant, we also have a very busy Reception building with its own Bar, Lounge, and Sauna. Your tasks include preparing the restaurant for the evening meal, picking up the food from the chef, serviving the meals and drinks, and tidying up the restaurant after the serving has finished. The shifts are evening shifts, and they usually start at 3pm (the earliest) and finish at 11pm (the latest); times might vary due to the number of restaurant bookings.

Expectations:

• Fluent in written and spoken Finnish and English. Additional language skills are seen as a great bonus.
• Positive, open, and cheery attitude.
• Flexibility.
• Previous customer services experience.
• Previous restaurant work / waiter experience.
• Good problem-solving skills.
• Willingness to develop your own customer service skills.
• At least 18 years of age.

Desirable:

• Previous work experience in tourism.
• Knowledge and use of the Hotellinx-Cloud – system.
• Knowledge and use of the Microsoft Office.
• Valid Alcohol and Hygiene ’passports’.

We will offer you:

• Interesting and varied work.
• Pleasant and supportive working environment.
• Workplace which is within the stunning nature.
• Ruka-card (requires you to pass the online test).
• Opportunity to earn TOP-salary as an entrepreneurship (‘kevytyrittäjyys’). This doesn’t require you to open an actual company. And we will guide you in starting this entrepreneurship.
• Guidance and supervision to the work itself.
• Fantastic benefits, such as an opportunity to stay in an igloo.

The contract would start on the 27^th of November 2023 and end on the 5^th of April 2024. You will work on average 32.5 hrs per week, but during the busier times, such as Christmas and New Year, the working hours might increase. Your hourly rate is 12,82 €/h and as an entrepreneurship your hourly rate is 23,10 €/h (incl. 24% VAT). On top of the hourly rate, the entrepreneurship earns evening- and Sunday bonuses, and those on TES contract will earn additional bonuses as recommended by TES.

If you are interested in working at Magical Pond, please send your CV with the Cover Letter to anastasia@magicalpond.com . And please do not hesitate to contact us if you have any further questions about the role.